Frontend Management,
run by people who know your frontend inside out
Our team of specialists manages and optimises your frontend, day to day - co-managed, so you keep the same controls and visibility while we handle the ongoing tuning.
Expertise always stays active - from first onboarding dialog and as long as you run IDO Edge.
Even the best infrastructure drifts without someone actively managing it.
Enterprises deploying frontend infrastructure need more than a platform. They need someone actively managing the security tuning and performance work behind it, day to day.
Without that, configurations drift. Security posture weakens quietly. Optimisation opportunities go unnoticed. Nobody catches it until something breaks.
Most enterprises assume their existing ops team can absorb this alongside everything else. It can't, not at the level required. Keeping performance tuned and security posture strong takes ongoing, dedicated attention.
Teams that try anyway usually notice too late. Security posture weakens first. Performance follows quietly. The optimisation work never gets done.
Hands-on specialists running the tuning, so you don’t have to.
White Glove Enterprise Service is IDO Edge's co-managed model in practice: specialists who already know your setup handle the tuning, the reviews, and the judgement calls that keep security and performance strong over time. You keep the same access and can always act yourself.
Support runs on guaranteed response times. The same people managing your frontend day to day are the ones who respond when something needs attention, so requests go straight to people who already know your setup.
Included
Hands-on specialists
A team who understand your deployment and optimise it continuously.
Proactive tuning and optimisation
Performance settings and security posture refined based on your traffic patterns.
Strategic guidance
Expert recommendations on configuration changes, security improvements, and performance enhancements.
Professional services
Priority support with response-time guarantees so you get help when you need it.
What your frontend management looks like, with and without IDO Edge
The difference comes down to who's actively tuning your deployment, day to day.
Without IDO Edge
- ✗
Your team has to learn and operate the platform themselves - onboarding, tuning, everything after, with nobody running it for you
- ✗
Security posture weakens as rules drift - false positives pile up, protections get switched off, and real threats get through.
- ✗
Configuration and security decisions get made ad hoc, with no expert input until something's already wrong
- ✗
Your ops team stays in reactive mode, managing incidents instead of strategy
- ✗
Performance degradation goes unnoticed until customers complain
- ✗
Configurations become outdated and leave gaps in your protection
With IDO Edge
IDO Edge specialists operate and continuously tune the platform for you
Security posture stays current through proactive tuning and expert review
Experts guide configuration, security, and deployment decisions
Your operations team stays focused on strategy instead of reactive incident management
Performance issues are identified and optimised before customers notice
Configurations stay current, closing gaps before they become risks
Expert-managed operations, built into your suite
White Glove Enterprise Service puts operational expertise directly into your suite. Here's what specialists handling the day-to-day work means for your team:
Specialists who know your deployment
experts who understand your setup, not a rotating help desk.
Security posture that keeps improving
continuous tuning keeps your security posture sharp, instead of allowing protections to be loosened for convenience.
Problems caught before they cost you
performance and security get reviewed proactively, before customers ever notice.
Guaranteed response when it matters
priority support with response-time SLAs, so requests get handled quickly.
Strategic input on the decisions that matter
expert recommendations on configuration, security, and performance decisions.
Your team back on the roadmap
specialists handle tuning and firefighting, freeing your people for business priorities.
Ready to enjoy the benefits of a co-managed frontend?
Book a demo, and we'll walk through what White Glove Enterprise Service would look like for your frontend.
Then we'll point out where White Glove Enterprise Service would help most, starting now.
No pressure, and no change to your existing setup until you're ready to move forward.